Palomar Help Center

Palomar help center — find answers to common questions.

  • What is your return policy?
  • Tracking says delivered but nothing arrived
  • How long will my order take to arrive?
  • How do I start a return or exchange?
  • My tracking has not updated in days
  • Bulk, team and corporate orders
  • How do I file a warranty claim?
  • I received the wrong item
  • Why do I see two charges for one order?
  • How do I pause, skip or cancel a subscription?
  • When will I get my refund?
  • How do I change or cancel an order?
  • Customs duties, taxes and DDP explained
  • What does the warranty cover?
  • How do I track my order?
  • Caring for merino and technical fabrics
  • Which countries do you ship to?
  • How do I find my size?
  • Managing your account and email preferences
  • Which payment methods do you accept?