Managing your account and email preferences

You can order as a guest, but an account keeps your order history, addresses and returns in one place.

Signing in

We use a password-free login: enter your email and we send a six-digit code that is valid for ten minutes. There is no password to forget or reset. If the code does not arrive, check spam and confirm you are using the address the order was placed under.

Changing your email address

Update it under Account settings. Past orders stay attached to the account, not to the old address, so your history follows you.

Email preferences

Marketing emails and transactional emails are separate. Unsubscribing from the newsletter does not stop order confirmations, shipping notices or return updates - those are tied to a purchase and cannot be switched off while an order is open.

You can set newsletter frequency to weekly, monthly, or new arrivals only, rather than opting out entirely.

Deleting your account

Ask us and we will erase your personal data and close the account. We retain order records where tax law requires it, stripped of identifying detail.