How do I start a return or exchange?

Returns are self-service and take about a minute to set up.

Step by step

1. Go to Returns and enter your order number and the email address on the order.
2. Select the items and give a reason - it genuinely helps us fix sizing and quality issues.
3. Choose refund, store credit, or an exchange for a different size or colour.
4. Print the prepaid label, or use the QR code if your carrier drop-off accepts one.
5. Drop it off within 14 days. Labels expire after that and you will need a new one.

Exchanges ship early

You do not wait for us to receive the original. As soon as your return scans with the carrier, the replacement is released. If the exchange item sells out in the meantime we convert it to store credit and tell you.

No printer?

Choose the QR code option at step four. Most drop-off points will print the label for you.

If the label never arrives

Check spam first, then contact us. We can re-issue it manually and we pause your 30-day window while we sort it out.