How do I change or cancel an order?

Orders can be changed or cancelled up until the warehouse picks them, which is usually within a few hours of checkout on a business day.

If your order has not shipped

Reply to your confirmation email or contact us with your order number and what needs to change. We can update the shipping address, swap a size or colour, or cancel the order outright.

If your order has already shipped

We cannot recall a parcel once it is with the carrier. You have two options:

• Refuse the delivery, and it comes back to us automatically for a refund.
• Accept it and start a return using the normal returns process.

Address changes

Small corrections (a missing apartment number, a typo in the street name) can often be pushed to the carrier even after dispatch. Send us the corrected address as soon as you notice and we will try. A change to a completely different address is not something carriers will action mid-transit.

Cancelled orders are refunded to the original payment method. If the charge was only ever an authorisation, it drops off without a refund appearing.