How do I track my order?

A tracking number is emailed the moment your parcel is scanned by the carrier, not when the label is created. That gap is normally a few hours.

Three ways to find it

1. The shipping confirmation email - the tracking number is a link.
2. Your account, under Order history, on the order itself.
3. Reply to any email from us with your order number and we will look it up.

Reading the statuses

• Label created - we have printed the label; the carrier has not taken it yet.
• In transit - moving between facilities. Days can pass without a scan on long routes; this is normal.
• Out for delivery - on a vehicle, arriving today.
• Exception - something needs attention, such as a bad address or a missed handoff.

If tracking sits on "label created" for more than two business days, the parcel was probably missed at pickup. Contact us rather than waiting - we would rather reship than have you chase the carrier.