I received the wrong item

If what arrived is not what you ordered, that is our error and it costs you nothing to put right.

What we need

• Your order number
• A photo of the item you received
• A photo of the packing slip, if one was in the box

The packing slip is the useful part - it tells us whether the error happened at picking or at labelling, which is how we stop it repeating.

What happens next

We ship the correct item immediately on expedited service, without waiting for the wrong one to come back. A prepaid return label comes with it for the item you received.

If the item you actually wanted has sold out in the interim, we will tell you straight away and offer either a refund or a substitution - your choice.

If it was a gift

Tell us the deadline. We can often get the right item out same-day, and we will not send an invoice or pricing in the replacement box.

Keep the wrong item?

For low-value items we sometimes tell you not to bother returning it. That is our call to make, so please ask rather than assume.