How do I pause, skip or cancel a subscription?

Subscriptions are managed entirely from your account under Subscriptions. Nothing needs to go through us.

What you can change

• Skip a single delivery without affecting the schedule
• Pause for 1, 2 or 3 months
• Reschedule the next charge date
• Swap the product, size or colour
• Cancel outright, effective immediately

The cut-off that matters

Changes must be made at least 48 hours before your next charge date. Inside that window the order is already queued with the warehouse and cannot be stopped - though you can always return it once it arrives.

We send a reminder email three days before every charge, specifically so the 48-hour window is never a surprise.

Two charges in one month

This usually means two subscriptions exist on the account, often from re-entering details after a checkout error. Check the Subscriptions page - if you see two, cancel the duplicate and contact us for a refund of the extra charge.

Cancelling

Immediate, no notice period, no fee. Any subscriber discount ends with it.