Palomar Blog

Articles, comparisons, and playbooks on customer support, retention, and AI for ecommerce. From the team building Palomar.

Failed Payment Recovery for Shopify Brands: 30-Day Playbook — Most Shopify subscription brands run the default dunning sequence and accept the recovery rate. Here is the 30-day playbook that pays better.
AI Voice Agents for Ecommerce: The 2026 Reality Check — AI voice agents now answer ecommerce calls around the clock. Here is what they actually deflect, where they break, and how to deploy.
AI Handles 30% of Your Tickets. Don't Cut the CX Team. — AI is deflecting 30% of DTC support tickets. The reflex is to cut headcount. The smarter play is pointing the team at subscription saves and failed payments.